Results You Can See (report / summary of key stats)

When tough times hit, many people don’t know where to turn. South Sound 2-1-1 can help. Operated by United Way of Pierce County, South Sound 2-1-1 is a free, easy-to-remember number, available in Pierce, Lewis and Thurston Counties that helps people cut through what can be a confusing and overwhelming maze of information and resources. Our trained specialists offer compassion, understanding and advocacy to callers by assessing their needs and linking people directly to the resources that will help empower them with the information and knowledge to change their circumstances.

We know it’s absolutely critical to meet the basic needs of people in our community and help them develop skills to become more stable and gain self-sufficiency. Last year, nearly 79,000 contacts were made with specialists who guided callers and online queries to programs and services that met their unique needs.


5,207 connected to rental assistance

2,793 connected to emergency shelter

2,926 connected to a transportation provider

250 families were families were connected to childcare

2,514 callers had military affiliation connected to childcare

319 connected to free tax preparation assistance to get eligible tax credits

2,514 callers had military affiliation

242 completed basic food applications

Information and referral specialists offer compassion, understanding and advocacy to callers from Pierce, Thurston and Lewis counties. All calls are confidential.

To find the resources you need, simply dial 2-1-1. You can also get connected by downloading the WIN 2-1-1 app.

If you have additional questions about the Information and Referral Specialist position or if you would like your organization to be included in our database just email us at