The South Sound 2-1-1 call center is open Monday through Friday from 9:00 to 4:00 with 24-hour voice mail.
if this is an emergency, call 911
where to turn in tough times
Meeting the basic needs of people in our community and helping them develop skills to become more stable and reduce their dependence on services is critical. We are helping address the immediate basic needs of people right here in our community — providing food, shelter, transportation and medication. There are programs to help people overcome crises, ensure everyone has a roof over their heads, food on the table and help families maintain stable housing.
South Sound 2-1-1
Operated by United Way of Pierce County, South Sound 2-1-1 is a comprehensive information and referral line serving Pierce, Thurston, and Lewis Counties that connects people with essential health and human resources.
By simply dialing 2-1-1, callers can access a live Information and Referral Specialist between the hours of 9am and 5pm Monday through Friday. Specialists can guide the caller to programs that meet their unique needs.
This free service connects people with services such as:
- Rent and Utility Assistance
- Counseling and Mental Health Services
- Food and Clothing Resources
- Shelter and Affordable Housing
- Employment and Education Services
- Military/Veteran Resources
- Free Tax Preparation Services (link to content page)
Information and referral specialists offer compassion, understanding and advocacy to callers from Pierce, Thurston and Lewis counties. All calls are confidential.
To find the resources you need, simply dial 2-1-1. You can also get connected by downloading the WIN 2-1-1 app.
2-1-1 IN ACTION
If you are a college student wanting to make a difference in the community, consider becoming a 2-1-1 Information and Referral Specialist. Applicants must be eligible for The Federal Work Study Programs and have availability within call center hours of operation. Volunteers can also be trained to answer calls as well.
If you have additional questions about the Information and Referral Specialist position or if you would like your organization to be included in our database just email us at firstname.lastname@example.org.
Your organization or agency may be a resource to someone in need. Read our policy for inclusion in the South Sound 2-1-1 Database (PDF) to learn more.