Resource Development Operations Manager

Location: Tacoma, WA, hybrid and remote options available Reports to: Chief Development Officer

Employment Type: Full-time, non-exempt

About the Role
United Way seeks an experienced and relationship-driven professional to serve as the Resource 
Development Operations Manager. This position plays a vital role in making our vision possible. By 
helping to drive fundraising strategy, building stronger donor relationships, growing community 
involvement, and keeping operations running smoothly behind the scenes.

Working side by side with the Chief Development Officer, the qualified candidate will organize 
projects, streamline systems, manage reporting, and support donor engagement efforts that directly 
contribute to lifting families out of poverty and building a stronger Pierce County.

Essential Responsibilities

1. Fundraising Operations & Donor Stewardship (Top Priority)

• Manage the donor acknowledgment process, ensuring prompt, accurate, and personalized thank-you 
  letters and stewardship materials.
• Partner with Finance to ensure donor records, reports, and data are accurate, timely, and 
  consistent. Generate lists, track updates, and create dashboards to support fundraisers.
  Build and maintain clear processes, timelines, and tracking systems for all fundraising action 
  items. 
• Support direct mail and annual appeals by coordinating materials, managing vendor timelines, and 
  tracking/reporting results. 
• Coordinate grants, sponsorships, and new business proposals—ensuring materials are branded, 
  accurate, submitted on time, and followed with reporting. 
• Collect and organize community stories and impact data; work with Marketing to ensure they are 
  used in donor communications and reports.
• Prepare toolkits, resources, and training materials to support campaign readiness.

2. Campaign & Donor Engagement Support

• Assist with campaign planning, budgets, and fundraising events; track milestones and 
  deliverables.
• Track quarterly team goals and deliverables to ensure accountability and 
  follow-through.
• Support the CEO call process—scheduling, preparing materials, and compiling follow-up 
  reports.
• Track and analyze campaign metrics, update revenue projections, and prepare benchmarking 
  reports.
• Generate timely reports and updates for leadership, staff, campaign cabinet, and board to 
  highlight progress. 
• Schedule donor and partner meetings, prepare briefings, capture notes, and ensure 
  follow-
  up actions are completed. 
• Conduct light donor research (giving history, event attendance, LinkedIn, press mentions) to 
  prepare fundraising team for cultivation and stewardship.
• Provide warm donor hospitality at events, ensuring attendees feel welcomed and appreciated; 
  track attendance, preferences, and follow-up needs.
• Support affinity groups (e.g., Women United, Emerging Leaders) with logistics and 
  communications.
• Assist with board meetings, community events, and stewardship activities.
• Help coordinate and execute donor and community events, including the Changemaker 
  Awards.

3. Communications & Marketing Partnership

• Ensure timely, high-quality recognition of donors, sponsors, and grants through communications, 
  events, and acknowledgments.
• Partner with the CDO to design and implement fundraising communication plans that highlight 
  impact and elevate UWPC’s voice.
• Serve as primary liaison between Resource Development and Marketing, tracking requests, 
  coordinating schedules, and ensuring deliverables align with fundraising goals.
• Collect and package stories, photos, donor highlights, and data points for Marketing in a clear, 
  timely way.
• Oversee the creation, scheduling, and quality control of donor and campaign materials, ensuring 
  they are accurate, polished, and brand-aligned.
• Review drafts for accuracy, donor sensitivity, and fundraising alignment; track edits and 
  confirm final distribution.
• Maintain a shared communications calendar with Marketing to track deadlines and campaign 
  launches.

4. Process, Systems & Reporting

• Support efficient use of internal systems (CRM, project management tools, databases) by 
  maintaining accurate data and ensuring team compliance.
• Develop and refine operational processes to improve efficiency, accountability, and cross-team 
  communication.
• Track and report on key fundraising metrics and progress toward goals; coordinate donor surveys, 
  data collection, and reporting.
• Prepare weekly, monthly, and quarterly dashboards that provide actionable insights to the 
  development team.

5. Calendar & Workflow Coordination

• Maintain and monitor organizational, department, and CDO calendars.
• Provide administrative support for the CDO, including scheduling donor meetings, board 
  activities, and events.
• Track key deadlines, events, and deliverables to ensure timely execution.
• Coordinate logistics for meetings, trainings, and special events (scheduling, agendas, 
  materials, follow-ups).

6. Operations Management & Financial Tracking

• Assist with preparing, tracking, and reconciling department budgets and expenses.
• Generate financial reports and ensure alignment with organizational goals.
• Support grant, sponsorship, and campaign reporting by compiling and organizing required 
  data.
• Work closely with vendors (printers, mailing houses, etc.) to ensure efficient and cost- 
  effective production of campaign materials.
• Organize departmental files and ensure accurate data entry.
• Plan department meetings, capture notes, and track follow-up actions.
• Manage inventory of merchandise and campaign supplies.
• Perform other related duties as assigned to keep Resource Development running smoothly.

Qualifications

• Bachelor’s degree in Human Services, Marketing, Communications, or related field; equivalent 
  experience may substitute.
• 2–5 years of experience in nonprofit or business administration, ideally in fundraising, donor 
  engagement, or community advocacy.
• Strong written and verbal communication.
• Data management and reporting skills.
• Excellent planning and organizational ability.
• Effective relationship management and team collaboration.
• Reliability, attention to detail, and ability to multi-task.
• Proficiency in Microsoft Office Suite; Canva and CRM/Google Suite experience preferred.
• Understanding of poverty-related issues and family stability initiatives.

Preferred Skills
We’re looking for someone who thrives in a fast-paced environment, brings confidence in making 
day-to-day decisions, and knows when to seek input. The right candidate will be proactive, 
resourceful, and highly collaborative, with the ability to build strong relationships across 
Resource Development, Marketing, Finance, and Impact teams.

Creativity and adaptability are essential, especially during campaign seasons when timelines shift 
quickly. A warm, donor-centered approach and a natural sense of hospitality will help ensure every 
donor and partner feels valued. The best fit for this role will see the story behind the numbers, 
turning everyday tasks into powerful reminders of how donors are changing lives in Pierce County.

Compensation and Benefits
Pay Range: 30,000 – 35,000 anually.
UWPC offers a generous benefits package that includes: health/dental, retirement, supplemental life 
and disability, vacation and sick time.

Additional Requirements

• Employment is subject to a background check.
• Position requires occasional evening and weekend events.
• Must be able to lift up to 20 pounds and attend offsite meetings and events as needed.

Equal Employment Opportunity and ADA Compliance
United Way is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. 
Employment decisions are made without regard to race, color, religion, sex, pregnancy, national 
origin, disability, age, sexual orientation, gender identity, or any other protected class under 
law. Reasonable accommodations will be provided in accordance with the Americans with Disabilities 
Act (ADA) to enable qualified individuals with disabilities to perform essential job functions.

How to Apply
Submit your resume and cover letter outlining your experience and interest in the position to
UWPC.org/careers. Applications will be accepted until November 17, 2025.