What's It Like To Work At United Way of Pierce County

COME CHANGE THE WORLD WITH US: Starting right now..

UWPC team members are dedicated to creating a supportive team culture.  Every team member is passionate about our work and the impact we create together for our community.  Our staff is a mix of individuals that have had long careers with United Way as well as team members that have joined recently.  Our Mission:  We mobilize and unite the caring power of Pierce County to tackle our community’s toughest challenges to improve lives in measurable and lasting ways.

We offer competitive salaries and a generous benefits package including flexible work schedules, professional development opportunities; volunteering opportunities paid sick leave and vacation, access to comprehensive health, dental, life, short-term and long-term disability insurance; a 403(b) plan, and more. We encourage growth and upward mobility and want you to succeed in a diverse, inclusive, and ethical workplace.



We believe that in order to serve our mission, our employees need a culture that values work-life balance, individual needs and constant learning.



We offer competitive health and dental plans to staff and their families, as well as the Employee Assistance Program (EAP) to staff.



We encourage our staff to rest and recharge. We provide generous vacation, sick leave and 11 paid holidays.



We help you plan for the future. We offer a 403(b) plan along with retirement planning services so you can work now and relax later.



We foster growth opportunities. Through seminars, conferences, we encourage staffers to continue growing their skill sets and fuel their passions.

Open Positions


Job Title: 2-1-1 Transportation Navigator

Hours of Operation: M-F 9am to 5pm

Full-Time 40hrs/week

Pay Rate: $19.62 per hour



South Sound 2-1-1 (SS211) is a comprehensive information and referral service that assists Pierce, Thurston, and Lewis County residents with community resource information that can best meet their needs. Currently, South Sound 2-1-1 receives almost 80,000 requests for assistance each year. Highly trained Information and Referral Specialists (I&R) connect callers with programs that can assist with transportation, food, housing, legal issues, and rent/utility payments. In addition to general information and referral services. South Sound 2-1-1 is a Coordinated Entry for Homeless Services entry point, the pierce county transportation resource center and the coordinated access point for Pierce County Help Me Grow.


Provide information, referral and follow-up for callers, concerning available community resources and volunteer opportunities which are appropriate for the caller’s needs. The 2-1-1 Transportation Navigator provides advocacy, assessment, and follow-up to callers requesting transportation and assist callers in accessing services while being empathetic and objective. This position includes a high level of responsibility and some project management and community work and assisting with staff training and mentoring. Navigators act as liaisons between United Way of Pierce County/2-1-1 and the community.

United Way of Pierce County currently operates with a hybrid work model, with staff working partly at home and partly in the office. Some time working in the office will be required.


  • Responding to 211 calls by assessing caller’s needs, and provide appropriate information and referrals.
  • Recording statistics on caller’s needs and on referrals given.
  • Follow up with clients requesting transportation and report out the results of those conversations.
  • Assisting the 2-1-1 Data Manager in maintaining accurate, up-to-date information on agencies and programs providing transportation services.
  • Assisting with training and mentoring of new staff.
  • Develop and implement transportation specific staff trainings.
  • Participate in staff and volunteer appreciation events.
  • Attend staff trainings and staff meetings as required.
  • Meet with transportation service providers to gain firsthand knowledge of community services/resources and to develop working relationships with service providers.
  • Attend community group meetings to learn about other agencies and their services, to foster collaboration, and to provide information and marketing materials to promote our services.
  • Assist with compilation of call center statistics, monthly reports, and annual statistical analysis related to transportation resources for distribution to funding sources and others as needed. Assist in maintenance of historical records.
  • Assist the Project Lead for Ride United and other transportation initiatives.
  • Assist with program marketing and outreach.
  • Attend outreach events and fairs. Perform education and awareness activities as needed/requested.
  • When eligible, gain AIRS Certified Information & Referral Specialist (CIRS) designation.



Two year degree or higher in business, human services, or related field. AIRS Certification required as soon as eligible (CRS and CIRS)

Strong knowledge/experience with non-profit community

Interested in helping others, possess strong customer service skills and have an appreciation for diversity

Experience working with database programs


Must be able to stand or sit, answer telephones, and use computers for sustained periods of time. Excellent written and oral communication skills.

Ability to work well within a team environment.

Ability to deal effectively with the public both on the phone and in person. Self-starter, innovative, flexible, and open to change.

Must be incredibly reliable. Being on time for work and maintaining regular attendance is essential


Projects a poised and professional image.

Is committed to contributing to the community. Is well organized.

Is comfortable with ambiguity, is confident, flexible and receptive to change. Listens well and learns from others.

Must be comfortable with multi-tasking.

Must be comfortable with give and take in team setting, assertive, yet diplomatic. Pays attention to detail, accuracy and quality.

Possesses a customer service orientation.

Creative self starter (this implies initiative and comfort with some level of risk), but one who keeps others informed and on-board



Submit cover letter and résumé to Dennise Cervantes at



No Openings at this time.


If you are a college student wanting to make a difference in the community, consider becoming a 211 Information and Referral Specialist. Applicants must be eligible for The Federal Work Study Programs and have availability within call center hours of operation. Volunteers can also be trained to answer calls as well. If you have additional questions about the Information and Referral Specialist position, just email us at


Please visit our Get Connected Site


How often are jobs posted?

  • Job are posted when a position is open and will remain up until a candidate has accepted an offer. The number of postings varies. Check back often and follow our social networks to get real-time alerts.

If a position has been posted for a long time, are you still taking applications?

  • Yes, as long as the position is posted, we are accepting applicants.

What happens after I apply?

  • The time period between submission and the next steps vary depending on the amount of applications received. Please be patient. Candidates who meet the minimum qualifications will be contacted by a member of the HR team to discuss next steps.

If I applied for a position, do I get an interview?

  • Your application will be considered and reviewed by a member of our HR team and the hiring manager. Only select candidates will receive an interview. Candidates who apply will not be contacted if they are not selected for an interview.