Job Title: Donor Relations Officer    
Reporting to: Chief Development Officer
Classification: Nonexempt
Wage: $56,000 ($26.90/hr.) – $73,000 ($35.10/hr.)
Benefits:     Hours of Operation: M-F 8am to 5pm
Hours vary occasionally

BACKGROUND
United Way of Pierce County has a rich history of community partnerships aimed at improving the lives of children, families, and individuals through community partnerships. While honoring this tradition, our focus has evolved to tackle the root causes of poverty in our region. With a bold goal of lifting 15,000 families out of poverty by 2028, we collaborate across sectors to mobilize resources, advocate for struggling families, and invest in poverty-alleviation programs. Our vision is to foster a just, equitable, and inclusive community where everyone can thrive. Guided by values of community, diversity, and inclusion, our organizational culture promotes collaboration, integrity, and respect. Join us in our mission to fight poverty and create a brighter future for all.

JOB SUMMARY: 

The Donor Relations Officer is responsible for managing, retaining, and growing corporate partnerships. This includes deepening relationships by aligning with their goals, understanding their interests, and engaging them with regular updates, impact reports, and appreciation. The role also involves soliciting support, stewarding current partnerships, and ensuring effective communication. The goal is to maximize fundraising efforts and drive positive change in the community.

This position supports the Chief Development Officer and the Resource Development team in mobilizing resources from individuals, corporations, and community partners to raise approximately $5M annually.

As a key member of the Resource Development Team, the Donor Relations Officer builds strong relationships with workplace campaign coordinators, individual donors, corporate partners, and community leaders to achieve ambitious fundraising goals and ensure positive donor and volunteer experiences.

ESSENTIAL DUTIES:

Key Responsibilities:

1. Relationship Building

• Corporate Partner Relations: Cultivate and maintain strong relationships with corporate partners to secure campaign commitments and sponsorships, always aligning with their goals and interests.
• Engagement: Develop and implement strategies to actively engage corporate partners through events, volunteer opportunities, and exclusive updates, ensuring they feel connected and involved.
• Cultivation and Stewardship: Implement activities to recognize and retain corporate donors and volunteers, ensuring they feel valued and appreciated.
• Regular Communication: Maintain regular, personalized communication with corporate contacts to provide updates, share impact stories, and seek feedback.
• Leadership Calls: Schedule and conduct leadership calls to engage corporate leaders, ensuring strategic alignment and deepening relationships.

2. Campaign Management

• Plan and Coordinate Campaigns: Develop annual campaign strategies and timelines in collaboration with the Resource Development (RD) team to maximize donor engagement.
• Campaign Execution: Execute workplace campaigns from planning to evaluation, ensuring alignment with UWPC's mission and goals while enhancing donor satisfaction.
• Promote Participation: Develop strategies to encourage employee engagement and participation in workplace campaigns, making the process donor centric.
• Coordinate Campaign Events: Organize events, including kick-off meetings, volunteer activities, and recognition events, to deepen donor relationships and showcase their impact.

3. Campaign Support and Training

• Provide Resources: Assist in the development of campaign toolkits, materials, and resources that align with donor interests and support workplace campaign coordinators.
• Training: Conduct training sessions for workplace coordinators on campaign best practices and fundraising strategies, focusing on effective donor engagement.

4. Data Management and Analysis

• Donor Database: Maintain accurate records of donor interactions, pledges, campaign dates, stewardship activities and campaign results in the CRM system to enhance relationship management.
• Accuracy and Completeness: Ensure CRM records are updated promptly – to include donor contacts, milestones, organizational changes, employee numbers, CSR goals, and lapsed donors, enhancing donor relationship management.
• Analysis: Track and analyze campaign performance metrics, providing regular reports to evaluate success and identify areas for improvement, always keeping donor interests and feedback in mind.

5. Community Engagement

• Community Outreach: Represent UWPC at community events, speaking engagements, and networking opportunities to promote workplace campaigns and engage new donors.
• Collaboration: Work collaboratively with other departments, particularly Marketing and Communications, to align campaign messaging and outreach efforts with donor interests.
• Volunteer Engagement: Invite and engage volunteers to participate in community outreach, signature events, and campaign efforts, enhancing their connection to our mission.

6. Diversified Revenue Sources

• Corporate Matches: Encourage companies to implement or enhance matching gift programs to leverage employee donations and maximize donor impact.
• Foundation Access: Work with corporate foundation teams to secure additional funding and grants for specific projects or initiatives that align with donor interests.
• Direct Donors: Cultivate relationships with individual donors within workplace campaigns to secure direct donations and grow financial support.
• Corporate Gifts: Solicit direct corporate donations outside of workplace campaigns, ensuring alignment with donor goals.
• Marketing Dollars: Collaborate with corporate partners to secure marketing sponsorships, branding opportunities, and promotional partnerships that benefit both parties.

7. Increase in Gifts

• Donor-Centric Touches: Implement donor-centric touchpoints, such as personalized emails, impact reports, phone calls, and in-person visits, to deepen relationships.
• Leadership Gifts: Focus on growing leadership gifts by identifying and cultivating high-potential donors within workplace campaigns, aligning with their interests.
• New Business/New Donors: Seek out and engage new businesses and donors to expand our support base and increase financial growth.
• Increased Average Gift: Develop strategies to increase the average gift size from existing donors by aligning with their giving capacities and interests.

8. Planning

• Updated Calendar: Maintain an updated internal calendar with dates for all workplace campaigns, coordinator meetings, leadership meetings, donor meetings, event dates, etc to keep internal team informed, and support external engagement.

RELATIONSHIPS:

Reports to the Chief Development Officer. Engages frequently with entities outside United Way of Pierce County to include leaders of corporations, presidents of foundations, and local, state, and federal funders.

EDUCATION:

Bachelor’s degree in business/marketing and communication. Appropriate, directly related experience may substitute for educational requirement. Substantial Experience with fundraising, Window 7 (or higher), Internet/Web, and Microsoft Office Suite. Experience - two to three years presenting.

REQUIRED SKILLS:

· Results-driven with a focus on deepening relations that lead to revenue generation.

· Strong relationship-building and communication skills.

· Ability to manage multiple projects and tight deadlines in a team-oriented environment.

· Proficiency in Microsoft Office and online marketing tools.

· Experience in project management, budgeting, and event coordination.

· Personal Management: Self-starter, innovative, flexible, and open to change

· Sensitive Information: Demonstrate an ability to handle confidential and sensitive information.

TECHNOLOGY SKILLS:

· Ability to use computers whether desktop or laptop model.

· Ability to use Microsoft Office Suite to include Word, Access, PowerPoint, Publisher, Excel, Social Media and Outlook - Email.

PHYISCAL DEMANDS:

· Must be able to do occasional lifting of no more than 50 pounds.

· Must be able to walk both uphill and downhill.

· Must possess a valid driver’s license and occasionally use personal vehicle for UWPC work.

Job Title: 211 Specialist
Hours of Operation: M-F 9am to 5:30pm
Full-Time position (40hrs/week)
Pay Rate: $19-20 per hour

BACKGROUND

South Sound 211 (SS211) is a comprehensive information and referral service that assists Pierce, Thurston, and Lewis County residents with community resource information that can best meet their needs. Currently, South Sound 211 receives almost 80,000 requests for assistance each year. Highly trained Information and Referral Specialists (I&R) connect callers
with programs that can assist with food, housing, legal issues, and rent/utility payments. In addition to general information and referral services. South Sound 211 is a Coordinated Entry or Homeless Services entry point, the pierce county transportation resource center and the coordinated access point for Pierce County Help Me Grow.

JOB SUMMARY:

South Sound 211 is seeking a 211 Specialist that can respond to requests for community resource information and referrals. The 211 Specialist provides assessment, information, referrals and advocacy to 211 callers while remaining empathetic and objective. The specialist assists with applications/intakes such as Basic Food, Pierce County Rent and Coordinated Entry. All caller information is accurately recorded in the 211 database as well as various other data entry points. The 211 Specialist will also perform follow-up calls for quality assurance
purposes and to identify gaps in service. At times, the I&R Specialist assess callers in crisis and connects them to the appropriate crisis line. All 211 staff are required to participate in staff meetings and trainings. This position may require participation at various community events and promote 211 and the
available resources.

This position will also distribute marketing materials to community programs and agencies.

United Way of Pierce County currently operates with a hybrid work model, with staff working partly at home and partly in the office. Some time working in the office will be required.

ESSENTIAL FUNCTIONS:

• Provide information, referral, and advocacy for 211 callers and accurately record caller
• information.
• Perform intake and application assistance for Basic Food benefits
• Perform screening and scheduling for Pierce County Coordinated Entry
• Perform intakes for 211 Navigation programs such as Transportation, Workforce
• Development and Help Me Grow.
• Perform follow-up activities for quality assurance purposes
• Maintain their own data quality.
• Complete special projects as assigned by the 211 Manager.
• Support other areas of 211 and United Way of Pierce County by assisting with other projects as needed.
• All staff are required to participate in disaster drills and exercises that are held during their shift.
• Required to become certified as an Inform USA Community Resource Specialist once eligible.
• Weekends, holidays, evenings and graveyard shifts may be required during surge staffing/disaster events

MINIMUM QUALIFICATIONS:

• Human services, social work, or communications experience is helpful.
• Call center experience is helpful.
• Possess strong customer service skills.
• Strong verbal communication skills
• Must have strong computer literacy skills and be confident with using multiple programs at once.
• Excellent listening and problem-solving skills necessary.
• Must be incredibly reliable. Being on time for work and maintaining regular attendance is essential.
• Ability to work well in a team, good interpersonal skills and positive attitude.
• Must be able to work in a compassionate, fast-paced and efficient environment.
• Bilingual applicants are encouraged to apply!

Submit cover letter and résumé to Dennise Cervantes at Dennisec@uwpc.org

Job Title: 2-1-1 Family Resource Navigator
Hours: Monday-Friday 9:00am – 5:30pm
Hourly Wage: $21 per hour

Under the direction of the Call Center Supervisor, the 2-1-1 Family Resource Navigator is responsible for providing phone information, referrals, and resources to families who are pregnant or parenting young children between the ages of 0 to 5 as part of a partnership with the Pierce County Early Childhood Network (PCECN). This position supports families with care coordination for services to address a wide variety of resource needs and parenting support, including follow-up to ensure linkage to services.

JOB RESPONSIBILITIES

The 2-1-1 Family Resource Navigator will be responsible for answering phone, web, text, and e-mail inquiries to provide timely, relevant, and accurate information to families seeking assistance.
 

• Provide culturally responsive telephone support to families
• Collect family intake information and confirm interest in PCECN
• Document all activities with families in the 211 database for referral tracking. Best practice recommends completion of all documentation within 48 hours.
• Work collaboratively in a multi-agency, multi-disciplinary team in a manner which promotes mutual respect, open communication, and joint problem solving, and which values and builds upon the unique strengths of all team members.
• As part of the 2-1-1 team, complete full 2-1-1 Call Center orientation and training in assisting callers, using the 2-1-1 database, and Call Center procedures.
• Respond to 211 calls by assessing caller’s needs and provide appropriate information and referrals.
• Share expertise and helping high need callers with 2-1-1 team members to help them build their knowledge and skills.
• Provide resources and referrals as requested by the family, including age-appropriate developmental activities to do at home
• Identify and research if necessary appropriate referrals and services that may benefit a family
• Address work flow concerns to assure families receive timely services. Work with manager if they are not able to complete care coordination each week.
• Represent PCECN on local community coalitions, neighborhood groups and networks as appropriate.
• All staff are required to participate in disaster drills and exercises that are held during their shift.
• Weekends, holidays, evenings and graveyard shifts may be required during surge staffing/disaster events.
• When eligible, gain Inform USA Community Resource Specialist (CRS) designation.

REQUIRED QUALIFICATIONS
 

• Experience in Human Services, Social Services, or related field
• Pass security clearance (WA State Patrol Background Check)
• Pass the Department of Social and Human Services background check
• Computer skills to send e-mail, enter data, create reports and documents using Microsoft Office
• Commitment to equity

DESIRED QUALIFICATIONS
 

• Familiarity with children and family service delivery systems
• Exceptional communication, organizational, and interpersonal skills
• Knowledge of child development and community resources
• Ability to work with minimal supervision in a fast-paced, highly adaptive environment
• Ability to interact effectively with diverse groups
• Bilingual skills are highly valued but not required

Please submit a cover letter and resume to Penni Belcher at pennib@uwpc.org.
In your cover letter, please include your reasons for wanting to fill the 211 Family Resource Navigator position, and why you believe you would be effective in this role.