Careers

career

What's It Like To Work At United Way of Pierce County

COME CHANGE THE WORLD WITH US: Starting right now..
 

UWPC team members are dedicated to creating a supportive team culture.  Every team member is passionate about our work and the impact we create together for our community.  Our staff is a mix of individuals that have had long careers with United Way as well as team members that have joined recently.  Our Mission:  We mobilize and unite the caring power of Pierce County to tackle our community’s toughest challenges to improve lives in measurable and lasting ways.

We offer competitive salaries and a generous benefits package including flexible work schedules, professional development opportunities; volunteering opportunities paid sick leave and vacation, access to comprehensive health, dental, life, short-term and long-term disability insurance; a 403(b) plan, and more. We encourage growth and upward mobility and want you to succeed in a diverse, inclusive, and ethical workplace.

 

BENEFITS & PERKS

We believe that in order to serve our mission, our employees need a culture that values work-life balance, individual needs and constant learning.

Health

HEALTH CARE

We offer competitive health and dental plans to staff and their families, as well as the Employee Assistance Program (EAP) to staff.

vacation

VACATION

We encourage our staff to rest and recharge. We provide generous vacation, sick leave and 11 paid holidays.

403B

RETIREMENT SAVINGS

We help you plan for the future. We offer a 403(b) plan along with retirement planning services so you can work now and relax later.

Growth

PROFESSIONAL DEVELOPMENT

We foster growth opportunities. Through seminars, conferences, we encourage staffers to continue growing their skill sets and fuel their passions.

Open Positions

Job Title: Major Gifts Officer (MGO)  
Reporting to: Chief Development Officer or CEO and President
Classification: Exempt
Wage: Salary $70,000 – 80,000 annually with Benefits    
Hours of Operation: M-F 8am to 5pm
Hours vary occasionally
 

BACKGROUND
United Way of Pierce County has a rich history of community partnerships aimed at improving the lives of children, families, and individuals through community partnerships. While honoring this tradition, our focus has evolved to tackle the root causes of poverty in our region. With a bold goal of lifting 15,000 families out of poverty by 2028, we collaborate across sectors to mobilize resources, advocate for struggling families, and invest in poverty-alleviation programs. Our vision is to foster a just, equitable, and inclusive community where everyone can thrive. Guided by values of community, diversity, and inclusion, our organizational culture promotes collaboration, integrity, and respect. Join us in our mission to fight poverty and create a brighter future for all.

Position Summary
The Major Gifts Officer is responsible for developing, planning, and implementing innovative fundraising strategies for United Way's mid-level and major giving programs and Planned Giving. This position supports the Chief Development Officer and the Resource Development efforts to mobilize resources from individuals, corporates and other community partners, to raise approximately $5M annually. 
As a key member of the Resource Development Team, this role builds positive relationships with development volunteers, Board members, individual donors, corporate partners and community leaders to achieve ambitious fundraising goals and ensure positive donor and volunteer experiences. The MGO sets the vision for mid-level and major donor engagement, aligning near-term goals with future-oriented plans that prioritize United Way's commitment to lead with racial equity. Additionally, the MGO personally manages a donor portfolio of high net-worth individuals.

Compensation:
The pay range for this position is $70,000- 80,000 annually. 

Benefits include medical, dental, vision, and life insurance, 15 vacation days and all public holidays, a 403(b)-retirement savings plan, and an annual performance bonus if funding allows.

Essential Duties:

Key Responsibilities:

  • Major Donor Identification and Cultivation:
    • Identify and prioritize major donor prospects through research, networking, and analysis of donor giving history.
    • Develop and implement cultivation strategies to engage major donors and build strong, meaningful relationships with them.
    • Create personalized stewardship plans to recognize and retain major donors, ensuring ongoing engagement and support.
  • Solicitation and Gift Closure:
    • Develop compelling solicitation materials, proposals, and presentations tailored to major donor interests and priorities.
    • Lead solicitation efforts, including face-to-face meetings, phone calls, and written communications, to secure major gifts in support of UWPC's initiatives.
    • Negotiate gift agreements and partnerships, ensuring alignment between donor expectations and organizational objectives.
  • Donor Engagement and Events:
    • Collaborate with the team to plan and execute donor cultivation events, stewardship receptions, and other engagement opportunities.
    • Represent UWPC at community events, conferences, and networking functions to enhance visibility and expand the donor base.
  • Data Management and Reporting:
    • Maintain accurate and up-to-date donor records in the CRM database, documenting interactions, proposals, and gift agreements.
    • Generate regular reports on major gift activity, progress toward fundraising goals, and donor engagement metrics for internal and external stakeholders.

Qualifications:

  • Bachelor's degree in a related field OR Equivalent combination of education and experience will be considered.
  • Minimum of 5 years of experience in nonprofit fundraising, with a focus on major gifts and individual donor cultivation.
  • Proven track record of securing major gifts of $10,000+, leadership gifts of $50,000+, and transformational gifts while meeting fundraising targets in a fast-paced environment. 
  • Strong interpersonal skills and the ability to build rapport with diverse stakeholders, including donors, board members, and community leaders.
  • Excellent written and verbal communication skills, with the ability to craft compelling solicitation materials and presentations.
  • Highly organized with exceptional attention to detail and the ability to manage multiple projects simultaneously.
  • Proficiency in CRM databases and Microsoft Office Suite.
  • Understanding of social and racial justice and equity, with a commitment to apply racial and economic justice lenses.
  • Lived experience and/or professional skills working within a diverse work environment.

United Way of Pierce County offers a rewarding workplace with opportunities to collaborate with smart, passionate team members and volunteers, ongoing engagement with diverse staff and constituents, a culture of high-performance expectations and accountability, exciting and challenging work, and opportunities to make a difference in the community's toughest problem

Technology Skills:

  • Proficient in using desktop and laptop computers.
  • Experienced in managing multi-line telephone systems.
  • Skilled in utilizing the Microsoft Office Suite, including Word, Access, PowerPoint, Publisher, Excel, and Outlook.
  • Proficient in email communication and familiar with various social media platforms for professional use.

Working Conditions:

  • This position is based at the United Way of Pierce County office in Tacoma, Washington.
  • Some evening and weekend work may be required for donor events and meetings.
  • Travel within Pierce County and occasionally outside the region may be necessary for donor cultivation and stewardship activities.
    • The incumbent will need to use a personal vehicle for UWPC work and must possess a valid driver’s license.

NOTE:
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of skills, experience, and knowledge.

Employee: ___________________________________              Date: _____________________
 

      

211

Job Title: 211 Workforce Navigator

Hours of Operation: M-F 8am to 6pm

Full-Time 40hrs/week

Pay Rate: $19.00 – $20.00 per hour

BACKGROUND: South Sound 2-1-1 (SS211) is a comprehensive information and referral service that assists Pierce, Thurston, and Lewis County residents with community resource information that can best meet their needs. Currently, South Sound 2-1-1 receives almost 80,000 requests for assistance each year.
Highly trained Information and Referral Specialists (I&R) connect callers with programs that can assist with food, housing, legal issues, and rent/utility payments. In addition to general information and referral services, SS211 is also the One-Call, One-Click Center for transportation resources, a partner in the coordinated entry system for homeless services and a partner in workforce development services in Pierce County.

JOB SUMMARY: The 2-1-1 Workforce Navigator will play an integral role in implementing a common referral system for workforce services. The Workforce Navigator will manage the technology platform used, maintain relationships with partners, and work directly with individuals needing services.
The 2-1-1 Workforce Navigator provides advocacy, assessment, and follow-up to callers requesting workforce services and assist callers in accessing services while being empathetic and objective.
This position includes a high level of responsibility. The Workforce Navigator will participate in applicable project management and community work, and assist training/mentoring staff members.

ESSENTIAL FUNCTIONS:
•    Manage the referral system used by workforce partners.
•    Respond to 211 calls and Workforce referrals by assessing caller’s needs and provide appropriate information and referrals.
•    Support clients needing workforce services.
•    Perform intake and application assistance for Basic Food benefits.
•    Perform screening and scheduling for Pierce County Coordinated Entry
•    Engage workforce service providers, gain first-hand knowledge of community services/resources, and develop working relationships.
•    Advocate for and follow-up on callers requesting workforce services.
•    Compile statistics on caller needs and referrals producing monthly reports and annual analysis related to workforce resources.
•    Assist 2-1-1 Data Manager maintain accurate and current information on agencies and programs providing workforce services.
•    Assist train and mentor new staff.
•    Attend community meetings to learn about other agencies and their services, to foster collaboration, and to provide information and marketing materials to promote our services.
•    Assist in maintenance of historical records.
•    Attend outreach events and fairs. 
•    Perform education and awareness activities as needed/requested.
•    Participate in UWPC and 2-1-1 Call Center staff meetings, trainings and events such as community celebrations, teambuilding activities.
•    Participate in disaster drills and exercises
•    Support other areas of 211 and United Way of Pierce County by assisting with other projects as needed.
•    Other duties as assigned.

WORKING CONDITIONS:
•    Daily work performed at 211 Call Center

WORK SCHEDULE:
•    Annual work calendar
•    Weekends, holidays, evenings and graveyard shifts may be required during surge staffing/disaster events.

MINIMUM QUALIFICATIONS:
•    Work/Volunteer Experience: Four years of related work and/or volunteer experience
•    Education: Associates Degree – An additional two years of closely related work experience may be substituted for Associates Degree requirement
•    Ability to effectively self-direct priorities and time management
•    Self-starter, innovative, flexible, and open to change.
•    Ability to demonstrate leadership, professionalism, and collaboration when working with community leaders, local organizations, and the 2-1-1 team
•    Ability to communicate and work effectively with individuals with diverse backgrounds, needs, and communication styles
•    Ability to use office equipment and automated systems/software, including database experience
•    Excellent written and oral communication skills.
•    Must be incredibly reliable. Being on time for work and maintaining regular attendance is essential

DESIRABLE QUALIFICATIONS:
•    Professional and/or personal experience with, or knowledge of, Pierce County workforce services and resources
•    Experience with information and referral systems and processes, especially call centers and phone referrals
•    Ability to develop informative and persuasive written materials
•    Bachelor’s Degree in social services or human services
•    AIRS Certified Information & Referral Specialist (CIRS) designation.

Please submit a cover letter, resume, and application to Penni Belcher at pennib@uwpc.org.

In your cover letter, please include your reasons for wanting to fill the Workforce Navigator position, and why you believe you would be effective in this role.

This is a contract position ending June 30, 2024.
 

                                                                                                               

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211

 

 

 

 

 

Job Title: 2-1-1 Specialist

Hours of Operation: M-F 9am to 5pm

Full-Time position (40hrs/week)

Pay Rate: $18 - $19.50 per hour

 

BACKGROUND

South Sound 211 (SS211) is a comprehensive information and referral service that assists Pierce, Thurston, and Lewis County residents with community resource information that can best meet their needs. Currently, South Sound 211 receives almost 80,000 requests for assistance each year. Highly trained Information and Referral Specialists (I&R) connect callers with programs that can assist with food, housing, legal issues, and rent/utility payments. In addition to general information and referral services. South Sound 211 is a Coordinated Entry for Homeless Services entry point, the pierce county transportation resource center and the coordinated access point for Pierce County Help Me Grow.

JOB SUMMARY:

South Sound 211 is seeking a 211 Specialist that can respond to requests for community resource information and referrals. The 211 Specialist provides assessment, information, referrals and advocacy to 211 callers while remaining empathetic and objective. The specialist assists with applications/intakes such as Basic Food, Pierce County Rent and Coordinated Entry. All caller information is accurately recorded in the 211 database as well as various other data entry points. The 211 Specialist will also perform follow-up calls for quality assurance purposes and to identify gaps in service. At times, the I&R Specialist assess callers in crisis and connects them to the appropriate crisis line. All 211 staff are required to participate in staff meetings and trainings. 

This position may require participation at various community events and promote 2-1-1 and the available resources. This position will also distribute marketing materials to community programs and agencies.

United Way of Pierce County currently operates with a hybrid work model, with staff working partly at home and partly in the office. Some time working in the office will be required.

ESSENTIAL FUNCTIONS:

  • Provide information, referral, and advocacy for 211 callers and accurately record caller information.
  • Perform intake and application assistance for Basic Food benefits
  • Perform screening and scheduling for Pierce County Coordinated Entry
  • Perform intakes for 211 Navigation programs such as Transportation, Workforce Development and Help Me Grow.
  • Perform follow-up activities for quality assurance purposes
  • Maintain their own data quality.
  • Complete special projects as assigned by the 211 Manager.
  • Support other areas of 211 and United Way of Pierce County by assisting with other projects as needed.
  • All staff are required to participate in disaster drills and exercises that are held during their shift.
  • Weekends, holidays, evenings and graveyard shifts may be required during surge staffing/disaster events

MINIMUM QUALIFICATIONS:

  • Human services, social work, or communications experience is helpful.
  • Call center experience is helpful.
  • Possess strong customer service skills.
  • Strong verbal communication skills
  • Must have strong computer literacy skills and be confident with using multiple programs at once.
  • Excellent listening and problem solving skills necessary.
  • Must be incredibly reliable. Being on time for work and maintaining regular attendance is essential.
  • Ability to work well in a team, good interpersonal skills and positive attitude.
  • Must be able to work in a compassionate, fast-paced and efficient environment.
  • Bilingual applicants are encouraged to apply!

 

Submit cover letter and résumé to Dennise Cervantes at Dennisec@uwpc.org

 

 

INTERNSHIP OPPORTUNITIES

No Openings at this time.

WORK STUDY OPPORTUNITIES

If you are a college student wanting to make a difference in the community, consider becoming a 211 Information and Referral Specialist. Applicants must be eligible for The Federal Work Study Programs and have availability within call center hours of operation. Volunteers can also be trained to answer calls as well. If you have additional questions about the Information and Referral Specialist position, just email us at 211@uwpc.org.
 

VOLUNTEER OPPORTUNITIES

Please visit our Get Connected Site

 FAQ's

How often are jobs posted?

  • Job are posted when a position is open and will remain up until a candidate has accepted an offer. The number of postings varies. Check back often and follow our social networks to get real-time alerts.

If a position has been posted for a long time, are you still taking applications?

  • Yes, as long as the position is posted, we are accepting applicants.

What happens after I apply?

  • The time period between submission and the next steps vary depending on the amount of applications received. Please be patient. Candidates who meet the minimum qualifications will be contacted by a member of the HR team to discuss next steps.

If I applied for a position, do I get an interview?

  • Your application will be considered and reviewed by a member of our HR team and the hiring manager. Only select candidates will receive an interview. Candidates who apply will not be contacted if they are not selected for an interview.