What's It Like To Work At United Way of Pierce County

COME CHANGE THE WORLD WITH US: Starting right now..

UWPC team members are dedicated to creating a supportive team culture.  Every team member is passionate about our work and the impact we create together for our community.  Our staff is a mix of individuals that have had long careers with United Way as well as team members that have joined recently.  Our Mission:  We mobilize and unite the caring power of Pierce County to tackle our community’s toughest challenges to improve lives in measurable and lasting ways.

We offer competitive salaries and a generous benefits package including flexible work schedules, professional development opportunities; volunteering opportunities paid sick leave and vacation, access to comprehensive health, dental, life, short-term and long-term disability insurance; a 403(b) plan, and more. We encourage growth and upward mobility and want you to succeed in a diverse, inclusive, and ethical workplace.



We believe that in order to serve our mission, our employees need a culture that values work-life balance, individual needs and constant learning.



We offer competitive health and dental plans to staff and their families, as well as the Employee Assistance Program (EAP) to staff.



We encourage our staff to rest and recharge. We provide generous vacation, sick leave and 11 paid holidays.



We help you plan for the future. We offer a 403(b) plan along with retirement planning services so you can work now and relax later.



We foster growth opportunities. Through seminars, conferences, we encourage staffers to continue growing their skill sets and fuel their passions.

Open Positions



Job Title: 211 Workforce Navigator

Hours of Operation: M-F 8am to 6pm

Full-Time 40hrs/week

Pay Rate: $19.00 – $20.00 per hour

BACKGROUND: South Sound 2-1-1 (SS211) is a comprehensive information and referral service that assists Pierce, Thurston, and Lewis County residents with community resource information that can best meet their needs. Currently, South Sound 2-1-1 receives almost 80,000 requests for assistance each year.
Highly trained Information and Referral Specialists (I&R) connect callers with programs that can assist with food, housing, legal issues, and rent/utility payments. In addition to general information and referral services, SS211 is also the One-Call, One-Click Center for transportation resources, a partner in the coordinated entry system for homeless services and a partner in workforce development services in Pierce County.

JOB SUMMARY: The 2-1-1 Workforce Navigator will play an integral role in implementing a common referral system for workforce services. The Workforce Navigator will manage the technology platform used, maintain relationships with partners, and work directly with individuals needing services.
The 2-1-1 Workforce Navigator provides advocacy, assessment, and follow-up to callers requesting workforce services and assist callers in accessing services while being empathetic and objective.
This position includes a high level of responsibility. The Workforce Navigator will participate in applicable project management and community work, and assist training/mentoring staff members.

•    Manage the referral system used by workforce partners.
•    Respond to 211 calls and Workforce referrals by assessing caller’s needs and provide appropriate information and referrals.
•    Support clients needing workforce services.
•    Perform intake and application assistance for Basic Food benefits.
•    Perform screening and scheduling for Pierce County Coordinated Entry
•    Engage workforce service providers, gain first-hand knowledge of community services/resources, and develop working relationships.
•    Advocate for and follow-up on callers requesting workforce services.
•    Compile statistics on caller needs and referrals producing monthly reports and annual analysis related to workforce resources.
•    Assist 2-1-1 Data Manager maintain accurate and current information on agencies and programs providing workforce services.
•    Assist train and mentor new staff.
•    Attend community meetings to learn about other agencies and their services, to foster collaboration, and to provide information and marketing materials to promote our services.
•    Assist in maintenance of historical records.
•    Attend outreach events and fairs. 
•    Perform education and awareness activities as needed/requested.
•    Participate in UWPC and 2-1-1 Call Center staff meetings, trainings and events such as community celebrations, teambuilding activities.
•    Participate in disaster drills and exercises
•    Support other areas of 211 and United Way of Pierce County by assisting with other projects as needed.
•    Other duties as assigned.

•    Daily work performed at 211 Call Center

•    Annual work calendar
•    Weekends, holidays, evenings and graveyard shifts may be required during surge staffing/disaster events.

•    Work/Volunteer Experience: Four years of related work and/or volunteer experience
•    Education: Associates Degree – An additional two years of closely related work experience may be substituted for Associates Degree requirement
•    Ability to effectively self-direct priorities and time management
•    Self-starter, innovative, flexible, and open to change.
•    Ability to demonstrate leadership, professionalism, and collaboration when working with community leaders, local organizations, and the 2-1-1 team
•    Ability to communicate and work effectively with individuals with diverse backgrounds, needs, and communication styles
•    Ability to use office equipment and automated systems/software, including database experience
•    Excellent written and oral communication skills.
•    Must be incredibly reliable. Being on time for work and maintaining regular attendance is essential

•    Professional and/or personal experience with, or knowledge of, Pierce County workforce services and resources
•    Experience with information and referral systems and processes, especially call centers and phone referrals
•    Ability to develop informative and persuasive written materials
•    Bachelor’s Degree in social services or human services
•    AIRS Certified Information & Referral Specialist (CIRS) designation.

Please submit a cover letter, resume, and application to Penni Belcher at

In your cover letter, please include your reasons for wanting to fill the Workforce Navigator position, and why you believe you would be effective in this role.

This is a contract position ending June 30, 2024.









Job Title: 2-1-1 Specialist

Hours of Operation: M-F 9am to 5pm

Full-Time position (40hrs/week)

Pay Rate: $18 - $19.50 per hour



South Sound 211 (SS211) is a comprehensive information and referral service that assists Pierce, Thurston, and Lewis County residents with community resource information that can best meet their needs. Currently, South Sound 211 receives almost 80,000 requests for assistance each year. Highly trained Information and Referral Specialists (I&R) connect callers with programs that can assist with food, housing, legal issues, and rent/utility payments. In addition to general information and referral services. South Sound 211 is a Coordinated Entry for Homeless Services entry point, the pierce county transportation resource center and the coordinated access point for Pierce County Help Me Grow.


South Sound 211 is seeking a 211 Specialist that can respond to requests for community resource information and referrals. The 211 Specialist provides assessment, information, referrals and advocacy to 211 callers while remaining empathetic and objective. The specialist assists with applications/intakes such as Basic Food, Pierce County Rent and Coordinated Entry. All caller information is accurately recorded in the 211 database as well as various other data entry points. The 211 Specialist will also perform follow-up calls for quality assurance purposes and to identify gaps in service. At times, the I&R Specialist assess callers in crisis and connects them to the appropriate crisis line. All 211 staff are required to participate in staff meetings and trainings. 

This position may require participation at various community events and promote 2-1-1 and the available resources. This position will also distribute marketing materials to community programs and agencies.

United Way of Pierce County currently operates with a hybrid work model, with staff working partly at home and partly in the office. Some time working in the office will be required.


  • Provide information, referral, and advocacy for 211 callers and accurately record caller information.
  • Perform intake and application assistance for Basic Food benefits
  • Perform screening and scheduling for Pierce County Coordinated Entry
  • Perform intakes for 211 Navigation programs such as Transportation, Workforce Development and Help Me Grow.
  • Perform follow-up activities for quality assurance purposes
  • Maintain their own data quality.
  • Complete special projects as assigned by the 211 Manager.
  • Support other areas of 211 and United Way of Pierce County by assisting with other projects as needed.
  • All staff are required to participate in disaster drills and exercises that are held during their shift.
  • Weekends, holidays, evenings and graveyard shifts may be required during surge staffing/disaster events


  • Human services, social work, or communications experience is helpful.
  • Call center experience is helpful.
  • Possess strong customer service skills.
  • Strong verbal communication skills
  • Must have strong computer literacy skills and be confident with using multiple programs at once.
  • Excellent listening and problem solving skills necessary.
  • Must be incredibly reliable. Being on time for work and maintaining regular attendance is essential.
  • Ability to work well in a team, good interpersonal skills and positive attitude.
  • Must be able to work in a compassionate, fast-paced and efficient environment.
  • Bilingual applicants are encouraged to apply!


Submit cover letter and résumé to Dennise Cervantes at

Position Title: Guaranteed Income Program Director
Start date: February 2024 (estimated ending date June 30, 2025)
Job Location: Tacoma, WA
Posting Classification/Salary: Non-exempt: $32 per hour ($66, 560 annually) - $33.50 per hour ($69, 680 annually)

Position Context: 
Working toward United Way of Pierce County’s (UWPC) bold goal of lifting 15,000 households out of poverty by 2028 this role fits within the department of community impact and reports to the Vice President of Community Impact. This multifaceted role is dedicated to designing, implementing, and advocating for the Growing Resilience In Tacoma (GRIT) guaranteed basic income demonstration. This role oversees all aspects of the GRIT demonstration and supports community impact colleagues in designing impact and community events. 
GRIT began in 2021 under the leadership of Mayor Victoria Woodards, a founding member of Mayors for a Guaranteed Income (MGI) and United Way of Pierce County. December 2021-December 2022 GRIT gifted 110 different Tacoma families $500 a month, no-strings-attached. Following a recent investment from the State, GRIT is set to continue into the years to come. GRIT is intended not only to stimulate financial wellness in Tacoma but also to advocate for human-centered policies across the country and to stimulate a positive change in the public narrative of poverty.

Position Description: 
United Way of Pierce County is searching for a highly skilled and motivated individual to serve as the full-time director for this demonstration. The GRIT Director will coordinate the overall strategy for the demonstration, manage storytelling partners, act as the spokesperson, coordinate research activities, and serve as the point of contact for program participants. Overall, this individual will be responsible for the administration and success of GRIT. 

Position responsibilities:
Guide the strategic direction of GRIT:

  • Work closely with leadership from United Way of Pierce County, the City of Tacoma, and Pierce County to identify research and story-telling priorities and partners, coordinate their activities, and ensure efficient and smart execution against the guarantee income initiative’s priorities.
  • Identify new opportunities to bring in partners and improve the outcomes of GRIT.
  • Develop grant proposals to secure additional funding; manage strategies and activities for donor cultivation and relations.
  • Keep critical stakeholders involved and informed by producing high-quality memos, reports, newsletters, and other materials.
  • Keep up to date with trends in guaranteed basic income and other policies that align with UWPC’s bold goal. 

Administer GRIT:
Manage day-to-day GRIT operations.

  • Prioritize community relations and engagement by updating local partners and responding to community feedback and interest.
  • Identify and coordinate on-the-ground administration.
  • Serve as the primary point of contact for GRIT participants addressing any questions or concerns and ensure that funds are being disbursed in a timely manner.
  • Coordinate research activities. 
  • Coordinate, vet, and support media requests
  • Act as the program's spokesperson for events and media requests
  • Coordinate GRIT narrative change and advocacy strategies. 
  • Coordinate GRIT data releases.


  • Bachelor’s degree required; advanced degree preferred.
  • Background: 6+ years of professional experience related to poverty, economic policy, or social work.

Skills & requirements: 

  • Strong familiarity with guaranteed basic income
  • Strong interpersonal skills, extremely resourceful, determined, passionate, and committed to excellence. 
  • Background of professional experience related to poverty, economic policy, or social work.
  • Track record of starting or building new initiatives or programs
  • Knowledge of and experience using evaluation and community-based research to inform program development and execution.
  • Experience working with governing bodies, including advisory boards.
  • Record of success engaging a variety of stakeholders, including residents and community groups, and demonstrated ability to collaborate with cross-functional staff.
  • Excellent project management skills
  • Exceptional written and verbal communication skills with ease in public presentations
  •  Ability to work both independently and as part of a team.
  • Understanding the strength of diversity, and the need for solutions to support all regardless of race, religion, gender, immigration status, or ethnicity.
  • Multilingual
  • Ability to commute to and spend extensive time in Tacoma. 
  • Bachelor’s or advanced degree preferred. 

To apply:
TO BE CONSIDERED FOR THIS POSITION - click the red apply button 

Job Title: Data Coordinator, Community Impact
Reporting to: Director, Family Stability Initiatives
Wage: $22 per hour
Hours of Operation: M-F 8am to 5pm
Hours vary occasionally

United Way of Pierce County brings together cross-sector partners to deliver intentional collaborative partnerships that build a system of care around adults and families struggling with poverty.

This position is responsible for data coordination and analysis related to our family stability initiatives, including the Center for Strong Families. It is a part of our community impact team, which partners with organizations that are working together to implement proven strategies and best practices that respond to the problem of persistent poverty, financial instability, and low-wage stagnation among families.

Our bold goal is to lift 15,000 families out of poverty by 2028.

The data coordinator builds the capacity of our Center for Strong Families sites by working directly with data tools that include Salesforce, Power BI, Air Table, Apricot, Tableau, MS Excel, and other tools to ensure a high degree of data accountability and integrity across platforms. This in turns helps to equip social service providers with the tools they need to tackle our toughest problems.

Primary areas of responsibility include:

  • Technical assistance and training to help staff reach out to potential clients to offer effective coaching and provide employment and financial empowerment resources.
  • Maintenance of Data collection tools that help tailor support for individual clients and inform the work at large.
  • Provide on-going technical assistance for Salesforce data management, analysis, and generation of insights across the CSF network and within United Way of Pierce County’s Community Impact team. Additionally:
  • Create and implement a program management tool to keep track of and record site specific CSF implementation challenges/issues as they arise.
  • Update, monitor, and provide access to the online learning management system to CSF staff.
  • Coordinate logistics for CSF Meetings and Trainings
  • Perform and monitor monthly newsletter and major email communications.
  • Draft Standard Operating Procedures for internal CSF work with Director of FSI
  • Create and implement an “Acknowledging Success” plan for Individuals/Organizations within the network.
  • Support special projects for Community Impact as needed.


To perform the job successfully, an individual must demonstrate the following characteristics and competencies to perform the essential functions of this position.

  • Mission focused – the ability to create real social change that leads to better lives and healthier communities.
  • Relationship oriented – an understanding that people come before process and are astute in cultivating and managing relationships toward a common goal.
  • Collaborator – understands the role and contribution of all the sectors of the community and can mobilize resources through meaningful engagement.
  • Understanding of best practices in data security, data privacy standards, and data management.
  • Technical abilities with Microsoft Office and data management software.
  • Results driven – dedicated to shared and measurable goals for the common good
  • Excellent oral and written communication skills.
  • Ability to use computers whether desktop or laptop model.
  • Ability to use multi-line telephone.
  • Ability to use Microsoft Office Suite to include Word, Access, PowerPoint, Publisher, Excel, and Outlook.
  • Ability to use email as well as other social media.


The daily work is performed in a variety of work settings: office space at United Way of Pierce County, community-based organizations, and using remote access. Occasional use of personal vehicle. Light lifting of supplies.
Please send any inquiries, resume, and cover letter to and




No Openings at this time.


If you are a college student wanting to make a difference in the community, consider becoming a 211 Information and Referral Specialist. Applicants must be eligible for The Federal Work Study Programs and have availability within call center hours of operation. Volunteers can also be trained to answer calls as well. If you have additional questions about the Information and Referral Specialist position, just email us at


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How often are jobs posted?

  • Job are posted when a position is open and will remain up until a candidate has accepted an offer. The number of postings varies. Check back often and follow our social networks to get real-time alerts.

If a position has been posted for a long time, are you still taking applications?

  • Yes, as long as the position is posted, we are accepting applicants.

What happens after I apply?

  • The time period between submission and the next steps vary depending on the amount of applications received. Please be patient. Candidates who meet the minimum qualifications will be contacted by a member of the HR team to discuss next steps.

If I applied for a position, do I get an interview?

  • Your application will be considered and reviewed by a member of our HR team and the hiring manager. Only select candidates will receive an interview. Candidates who apply will not be contacted if they are not selected for an interview.